Hockey Canada’s Independent Third-Party (ITP)

This website seeks to:

• Include relevant policy information and definition of membership/sanctioned programming;
• Direct individuals/complainants to a complaint intake form;
• Define the role of the ITP (focusing only on maltreatment);
• Explain what individuals will experience in specific roles (e.g., complainant and/or respondent) during the complaint management process;
• Describe the confidentiality and independence in the process, and;
• Describe investigation, dispute resolution (e.g., mediation), and adjudication/sanctioning processes